FAQ
Answers for buyers.
The questions distributors and project buyers ask us most often.
Not sure which model fits your market?
Send us your target price range, heating requirements and certification needs — we will recommend a starter assortment.
What is your minimum order quantity (MOQ)?
For trial orders we accept mixed models in one container. Exact MOQs depend on the models and any customisation — contact us for a tailored offer.
What is the typical lead time?
Standard models usually ship within 30–45 days after deposit. Custom or OEM projects are scheduled after sample approval. Peak season (July–October) should be planned early.
Do your stoves comply with European standards?
Test reports and declarations for relevant standards such as EN 13240, EN 13229 and EN 14785 are available for qualified models on request. Please tell us your target market.
Can I order samples?
Yes. Sample units can be shipped by sea or rail; sample costs can be credited against your first container order.
Do you offer private label (OEM / ODM)?
Yes — from logo and colour changes to fully custom designs. See our OEM / ODM page for details.
What payment terms do you accept?
Typically T/T with deposit and balance before shipment. Other terms can be discussed for long-term partners.
How are the stoves packed for export?
Each unit is fixed on a wooden pallet with protective foam and a reinforced carton, ready for container loading.
Do you provide spare parts and after-sales support?
Yes. Gaskets, glass, grates, vermiculite panels and pellet-stove electronics are available, and our team supports your technicians remotely.